Frequently Asked Questions

Browse F.A.Q. Topics

Preguntas

  • How do I know when the battery is fully charged for my vehicle?
    When you connect the battery to the charger the light indicator is off. When the battery is fully charged the light indicator will turn on. Please carefully follow the charging instructions in the manual; failure to comply with the correct procedure will damage the battery. Should you have any questions please do not hesitate to contact our Customer Services Department.
  • What is the correct battery care procedure and what maintenance is required?
    Before using the vehicle for the first time charge the battery completely as indicated in the product manual. Recharge the battery when it shows signs of being low. Do not let the battery discharge completely. After use the vehicle battery must be recharged.
  • What can I do if my vehicle doesn’t work?
    Please check all the connections as well as the battery and charger. Should you have any questions please do not hesitate to contact our Customer Services Department.
  • Promotional information
    If you would like information about any promotions in your country please check the correct section relating to the relevant brand.
  • Technical information about your products
    If you need any technical information about any of our products, and you cannot find it on our Website, please contact our Customer Services Department.
  • What is the warranty legislation for your products?
    All of our products comply with current National and International Warranty Legislation.
  • My doll is damaged or not working properly. Should I mail my doll in to be repaired?
    No. Please contact our Customer Services Department and they will help you to resolve your problem.
  • How can I obtain a product manual / instruction sheet for your products?
    You can find an instruction sheet by following this link. If you do not find the instruction sheet required, please contact us directly.
  • How can I obtain spare parts?
    Please complete the form in contact section with your requirements or call us.
  • Where can I buy your products?
    You can find our products in the best toy shops of your country.
  • Can I buy your toys directly from Famosa?
    Famosa does not sell products directly to consumers.