On May 1, 2020, we replaced Travel HealthProtector insurance with a new travel insurance product lineup. Note, when you submit a stop payment request, it only stops the next payment to a payee, and a request must be submitted for each individual payment you wish to stop (for example, if you have a series of payments set up). If you are receiving your payment by direct deposit into your account, there will be no impact to your payment. RBC is a founding partner of the Mental Health Fund. Effective, March 13th 2020 in the afternoon, Global Affairs Canada has issued a travel advisory stating that Canadians should “Avoid all non-essential travel” applicable to all countries outside of Canada in order to limit the spread of COVID-19/Coronavirus. It's a safe and easy way to do your everyday banking and available 24/7. Additional non-travel RBC Rewards offerings have been impacted by COVID 19, get the latest information here. What is the difference between a Level 3 and Level 4 Advisory? If you are at your destination and left Canada before the travel advisory was issued, you may be covered under Emergency medical insurance if you contract COVID-19/Coronavirus. If you currently have an accelerated payment (weekly/bi-weekly) on your mortgage, you can use our self-serve tools to move back to a regularly monthly payment. If you have already scheduled deferrals with us for a date in the future, the deferral will proceed as instructed. To save you time, we’ve made it easier to submit your trip cancellation and trip interruption claims online. Timing for the credits will vary depending on product and deferral period. Coverage that includes Trip Cancellation/Interruption insurance: Under Trip Cancellation/Interruption insurance, if you have purchased a policy/certificate prior to March 13, 2020 at 5:30PM (EST), you may be eligible to submit a trip cancellation/trip interruption claim due to a newly issued travel advisory. Explore and learn how to do some of the most common transactions in RBC Online Banking or the RBC Mobile app. RBC Credit Card holders, you can initiate a dispute by logging into online banking, messages/alerts and send a secure message. RBC clients with other travel insurance should contact their travel insurance providers directly. Who can buy travel insurance from RBC Insurance? Given the lag in the release of official Canadian retail sales figures, we’ve used RBC’s proprietary spending data 1 to provide a snapshot of how the COVID-19 pandemic has altered Canadian consumption. To find the next closest location, simply visit maps.rbcroyalbank.com. For information regarding Emergency Medical Insurance, Flight Delay Insurance and any other insurance coverages, please refer to your credit card’s Insurance Certificate. Visit the Government of Canada website for Guidance on Essential Services and Functions in Canada During the COVID-19 Pandemic. This ten-year, $500 million commitment is helping empower Canadian youth for the jobs of tomorrow. Together, let’s limit the spread of COVID-19 and prevent future outbreaks. Need support? As always, the RBC Mobile app and RBC Online Banking are safe, easy and available 24/7. statutory leave for the COVID-19 period (from March 1, 2020 until 6 weeks after the declared emergency ends, now forecasted for July 3, 2021). A client of the RBC companies or a spouse or child of a client; A Canadian resident (applicable for Emergency Medical Insurance Coverage) Note: when you purchase travel insurance from us, you are enrolling in coverage under a group insurance master policy issued by RBC Insurance Company of Canada to RBC Royal Bank. This means that if you have no disabling symptoms and cannot work from home, benefits will not be paid. Standard claim forms must be submitted, including the Attending Physician Statement. If you have group travel insurance under an RBC Insurance Group Benefits Plan, please see the Group Benefits section of this site. Don’t forget about your Work-Life Employee Assistance program (EAP). Please contact Assured Assistance immediately at: NEW – Use this online form for Credit Card and Travel Insurance Claims to submit a claim for baggage loss, theft, damage, or delay. If you have travel insurance on your RBC credit card or have purchased RBC travel insurance please visit www.rbcinsurance.com/covid-19 to submit your trip cancellation or interruption claim online at your earliest convenience. Clients can: Online banking and mobile clients can view some statements electronically. To save you time, we’ve made it easier to submit your travel insurance claims online. Please visit www.rbc.com/stoppayment for step-by-step instructions on how to stop a payment in RBC Online Banking. While the Government of Canada continues to offer financial and economic support, we’ve also been reaching out to offer our help - to ask how clients are doing, answer any questions they may have about their personal finances and to see if we can help, as they manage through the weeks and months ahead. Useful links Press releases. There are also COVID-19-related additional resources: Looking for additional support for mental health? COVID-19 will be covered for travel departing on or after January 1, 2021 while there is a Level 3 (Avoid Non-Essential travel) advisory or lower issued by the Government of Canada. ... Make sure you have the right travel insurance—get an online quote or talk to a licensed insurance advisor. If your financial situation has changed, and you no longer wish to defer payments that are scheduled, you may contact your branch to revert back to your regular payment schedule. Our Branch locator will also have updated information on whether your branch is open or closed. Please be advised that travelling to destinations under a travel advisory can have implications on emergency medical coverage. Online and Mobile: Consider using the RBC Mobile app and our online banking services. more details. Employees are encouraged to apply for this benefit when not in receipt of STD benefits, for example, during their STD elimination period. Note: Deferring payments may significantly increase your interest costs over the life of your mortgage, so it's important to carefully evaluate your financial situation and priorities before exercising this option. Search for a Store to speak to an Advisor by phone or video. Please note that epidemics or pandemics, such as COVID-19, are not a limitation or exclusion. Book an appointment to speak with one of our Advisors today, by phone, video chat or in-person at the branch. During any crisis, it’s common to experience additional stress and anxiety. To help with the increasing demand for easily accessible, digital and affordable mental health solutions, we’ve introduced CarePlus. This gives you access to therapist-assisted cognitive behavioural therapy and extended digitally-driven counselling.  Â. We remain committed to keeping you informed and working closely with you to help provide the advice and support you need. The physician who fills out the form must be the same one who … During these uncertain times, RBC recognizes that charities and non-profit organizations are particularly vulnerable. We will process a one-time credit following the end of RBC’s deferral program. Claim status (claim has already been submitted): If you have submitted your claim along with required documents and not heard from us in over 15 weeks, please email at rbciasai@rbc.com for a status update. Please visit the Assurant website https://cardbenefits.assurant.com to submit a claim with the insurer. Together with our partners, we’re working closely to identify opportunities to pivot and adapt their programming to ensure that young people will be able to access it. Our priority is the safety and Well-being of our employees and our clients. Use of the Government of Canada COVID Alert app is not mandated by Royal Bank of Canada (“RBC”) and is completely voluntary.  Step 4: If you get sick with COVID-19 or test positive for COVID-19(even if you have no symptoms) while in Rwanda, you will be taken care of as indicated in the national covid-19 management guidelines until you have fully recovered, at your own cost. While things continue to move fast and change quickly, below is some important information. Many countries remain in some form of a lockdown and social distancing efforts have become second nature. Our Advisors remain available to you by phone and can be contacted by calling your local insurance store location.Â. Some restrictions apply. To date, RBC businesses have committed $9 million in support of COVID-19 community response efforts: RBC has donated funds to respond to community needs in Canada, the U.S. and globally to charitable partners including Food Banks Canada and Feeding America. COVID-19 has brought the global aviation and travel industry to a standstill. Job loss is not a coverage available under HomeProtector Insurance and LoanProtector Insurance. Should you want a printed record between monthly statements, we continue to offer mini statements from our ATMs. Please review your Insurance Certificate that was provided when you purchased your travel insurance and refer to RBC at rbcinsurance.com/covid-19 for further information on eligibility and claims process. Do you need to submit an insurance claim for trip cancellation, trip interruption, medical, baggage, purchase security or extended warranty? If you had previously elected to pay a higher payment in order to pay your mortgage down more quickly, you can reduce your payment using our self-serve tools to reduce it to the original amount. This article was updated on 1 June 2020. However, pulling the plug could be costly, depending on what type of travel insurance you have. COVID-19 travel insurance coverage is now included in your trip, so you’ll be taken care of as you travel. Clients still need to pay their property taxes, creditor insurance and property insurance on a current basis. Effective April 6, 2020 there will no longer be a fee for these statements at the ATM. We remain committed to ensuring that your insurance needs are met. In an effort to avoid further delay, we ask that you use online services whenever you can. 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