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In accordance with current legislation and with the Privacy Policy outlined on www.famosa.es those persons making enquiries are informed that any data they have provided will be handled by FABRICAS AGRUPADAS DE MUÑECAS DE ONIL. SAU (hereafter FAMOSA), with registered address at Pl. las Atalayas, C/ del Franco s/n, 03114 Alicante.

The interested person is informed that their personal data is handled by FAMOSA for the following purposes: (i) to deal with their request, complaint or claim accordingly and allow the interested person to follow the status of this claim, its processing and its closure and (ii) also to carry out customer satisfaction survey to evaluate the quality of the consumer service provided by FAMOSA. The information will be stored for these purposes throughout the duration of the enquiry and, thereafter, for the amount of time stipulated by applicable law until the limit on responsibilities relating to the enquiry transpires.

All information requested is obligatory, except for that which expressly states the contrary, thus meaning that refusal to provide such data will mean that the enquiry cannot be dealt with.

If the interested person provides third party data, he or she must prove they have the third person’s consent and they promise to inform the third party about the contents of this clause.

FAMOSA handles data in order to deal with complaints, requests or claims in accordance with the contractual agreement deriving from the commercial relationship between FAMOSA and the interested person.

However, if data is handled by FAMOSA to deal with a request for information or to deal with a claim that does not fall under a commercial relationship with the interested person, as well as those used to carry out customer satisfaction surveys, this treatment is based upon consent having been given, which can be revoked at any time, although this may mean that the enquiry is not dealt with. Nevertheless, if consent is revoked, this will not affect the lawfulness of the data handling carried out beforehand.

The interested person’s data can be shared with competent Public Administration bodies in those cases which are contemplated in law, and, if where appropriate, with Courts and Tribunals.

The interested person has the right to:

  • Revoke permissions that have previously been granted
  • Obtain confirmation about whether FAMOSA is handling any personal data that concerns them
  • Access to personal data
  • Rectify mistakes where data is wrong or incomplete.
  • Request the deletion of their data when, among other reasons, the data is no longer required for the end it had originally been collected and stored for.
  • Obtain from FAMOSA the limitation of data handling when certain pre-established conditions are met in the regulations governing data protection.
  • Request the transfer of their personal data.

The user can exercise whatsoever of these rights by any of the following channels:

  • By post, addressed to Dpt. Juridico y de Protección de Datos, C/ María Tubau, 3 28050 Madrid.
  • By e-mail to: protecciondatos@famosa.es

Without prejudice to the above mentioned, users have the right to make a claim before the Spanish Data Protection Agency if they consider that FAMOSA has breached those rights that are established in applicable law concerning data protection.

by pressing "Send", you consent to your personal data being handled in accordance with the information provided above and in the Privacy Policy


España – Alicante

Pol. Ind. Las Atalayas

C/. Del Franco, s/n

03114 Alicante

Customer service

+34 900 200 488

Social networks

Famosa in the world






C/ María Tubau, 3

28050 Madrid

Tel. (+34) 91 740 11 20

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Pol. Ind. Las Atalayas

C/. Del Franco, s/n

03114 Alicante

Tel. (+34) 966 54 46 00

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Pol. Ind. El Oliveral

c/ J nº4 bis, subpoligono 2

46394 – Ribaroja, Valencia

Tel. (+34) 961 66 85 22

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Famosa France

39 rue de Monthléry Parc Icade

94150 RUNGIS

Tel: 0805 081980


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Via Lepetit, 8

20020 Lainate (MI) – Italy

Tel. (+39) 800581491


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Alameda da Empresa, nº 64

Candal Park – Escritório 07

4400-133 Vila Nova de Gaia (Oporto)

Tel. 22 3782330/9


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México D.F.

Torre Prisma
Monte Elbruz 124, Piso 7
Col. Palmitas Polanco,
Delegación Miguel Hidalgo
CP 11560
Mexico DF

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México Monterrey

Platón No.122
Parque Industrial Kalos
Apodaca N.L. C.P. 66600

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FAMOSA North America Inc
Tel 1-800-728-1793
Monday to Friday, from 9 AM to 6 PM (CST)
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Hong Kong

Famosa International Ltd.

RM1501B 15/FL

ChinaChem Golden Plaza




Tel. (852) 2786 0699

Fax. (852) 2371 2010


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Unit G-L,10F,HuaDu Garden Building,

No.3002,South DongMen Road,

Luohu District,Shenzhen,China

Tel: (755) 82388550

Fax :(755) 82388554

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Famosa Intl. Ltd./Play-by-Play

Shanghai office

Room 702, No.2,Blue Ocean Tech Plaza,

Lane 58, East Xinjian Rd, Minhang District


Tel: 021-6413 6493

Fax: 021-6413 6492

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Edificio Maianga
RuaKwamme N’Krumah, nº31, 1ºC
Luanda -Angola
Tel: +244935979120
email: famosa@famosa-angola.co.ao
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