Spain Belgium Germany Austria Switzerland France Italy United Kingdom Mexico USA Puerto Rico Portugal
Oficina Alicante
Pol. Ind. Las Atalayas
C/. Del Franco, s/n
03114 Alicante
Tel. (+34) 900 200 488
F&F TOYS Hacienda de Chicureo 582
Colina - Santiago
Tel: 56 2 9582510 - info@fyftoys.cl
FAMOSA GROUP
Pol. Ind. Las Atalayas, C/. Del Franco, s/n
03114 Alicante, Spain
T: 0800 1818201
39 rue de Monthléry Parc Icade
94150 RUNGIS
Tel: 0805 081980
savfrance@famosa.es
After Sales Service for The Netherlands
+31 (0) 851042726
info@toytradeholland.nl
Via Lepetit, 8
20020 Lainate (MI) - Italy
Tel. (+39) 800 581 491
attenzioneconsumatore@famosa.es
QATC (Europe) Ltd
12 Eldon Way HOCKLEY- ESSEX, SS5 4AD – UK
PHONE: (+ 44) 1702 200201
support@feber.co.uk
Av. Lago de Guadalupe Nº 100 Bodega B Int. "C "
San Miguel Xochimanga Atizapan de zaragoza, C.P. 52927, Estado de México
TEL. 01 800 672 7291
atcmexico@famosa.es
8950 SW 74 COURT. SUITE 1406
MIAMI, FLORIDA 33156
USA
Tel 1-800-728-1793
famosausa@famosa.es
1357 Ashford Avenue, SUITE #2
San Juan, PR 00907-1420
PUERTO RICO
Alameda da Empresa, nº 64
Candal Park - Escritório 07
4400-133 Vila Nova de Gaia - Portugal
Tel. (+351) 800 181 740
Ut. 1301,13/F Lippo Sun Pz 28 Canton Road
Tsim Sha Tsui-Kowloon
Tel. (852) 2786 06 99
famosahk@famosa.es
First name *
Last name *
Email*
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Adress *
City *
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Country * AfganistánAkrotiriAlbaniaAlemaniaAndorraAngolaAnguilaAntártidaAntigua y BarbudaAntillas NeerlandesasArabia SaudíArctic OceanArgeliaArgentinaArmeniaArubaAshmore andCartier IslandsAtlantic OceanAustraliaAustriaAzerbaiyánBahamasBahráinBangladeshBarbadosBélgicaBeliceBenínBermudasBielorrusiaBirmania MyanmarBoliviaBosnia y HercegovinaBotsuanaBrasilBrunéiBulgariaBurkina FasoBurundiButánCabo VerdeCamboyaCamerúnCanadáChadChileChinaChipreClipperton IslandColombiaComorasCongoCoral Sea IslandsCorea del NorteCorea del SurCosta de MarfilCosta RicaCroaciaCubaDhekeliaDinamarcaDominicaEcuadorEgiptoEl SalvadorEl VaticanoEmiratos Árabes UnidosEritreaEslovaquiaEsloveniaEspañaEstados UnidosEstoniaEtiopíaFilipinasFinlandiaFiyiFranciaGabónGambiaGaza StripGeorgiaGhanaGibraltarGranadaGreciaGroenlandiaGuamGuatemalaGuernseyGuineaGuinea EcuatorialGuinea-BissauGuyanaHaitíHondurasHong KongHungríaIndiaIndian OceanIndonesiaIránIraqIrlandaIsla BouvetIsla ChristmasIsla NorfolkIslandiaIslas CaimánIslas CocosIslas CookIslas FeroeIslas Georgia del Sur y Sandwich del SurIslas Heard y McDonaldIslas MalvinasIslas Marianas del NorteIslasMarshallIslas PitcairnIslas SalomónIslas Turcas y CaicosIslas Vírgenes AmericanasIslas Vírgenes BritánicasIsraelItaliaJamaicaJan MayenJapónJerseyJordaniaKazajistánKeniaKirguizistánKiribatiKuwaitLaosLesotoLetoniaLíbanoLiberiaLibiaLiechtensteinLituaniaLuxemburgoMacaoMacedoniaMadagascarMalasiaMalauiMaldivasMalíMaltaMan, Isle ofMarruecosMauricioMauritaniaMayotteMéxicoMicronesiaMoldaviaMónacoMongoliaMontserratMozambiqueNamibiaNauruNavassa IslandNepalNicaraguaNígerNigeriaNiueNoruegaNueva CaledoniaNueva ZelandaOmánPacific OceanPaíses BajosPakistánPalaosPanamáPapúa-Nueva GuineaParacel IslandsParaguayPerúPolinesia FrancesaPoloniaPortugalPuerto RicoQatarReino UnidoRepública CentroafricanaRepública ChecaRepública Democrática del CongoRepública DominicanaRuandaRumaniaRusiaSáhara OccidentalSamoaSamoa AmericanaSan Cristóbal y NievesSan MarinoSan Pedro y MiquelónSan Vicente y las GranadinasSanta HelenaSanta LucíaSanto Tomé y PríncipeSenegalSeychellesSierra LeonaSingapurSiriaSomaliaSouthern OceanSpratly IslandsSri LankaSuazilandiaSudáfricaSudánSueciaSuizaSurinamSvalbard y Jan MayenTailandiaTaiwánTanzaniaTayikistánTerritorioBritánicodel Océano IndicoTerritorios Australes FrancesesTimor OrientalTogoTokelauTongaTrinidad y TobagoTúnezTurkmenistánTurquíaTuvaluUcraniaUgandaUnión EuropeaUruguayUzbekistánVanuatuVenezuelaVietnamWake IslandWallis y FutunaWest BankWorldYemenYibutiZambiaZimbabue
What toy does it belong to? *
Attach a photo of your product:
Reason for the request * ---Missing pieces in the caseBroken in the caseBroken in assemblyBroken during gameLossMalfunctionOthers
How long have you had the toy? Less than one monthBetween 1 and 3 monthsBetween 3 and 6 monthsBetween 6 months and 1 yearBetween 1 year and 18 monthsBetween 18 and 24 monthsMore than 24 months
Do you have the proof of purchase? YesNo
If you keep your proof of purchase, scan it and add it to your request here:
Describe the part you need *
Comments
In accordance with current legislation and with the Privacy Policy outlined on www.famosa.es, those persons making enquiries are informed that any data they have provided will be handled by FABRICAS AGRUPADAS DE MUÑECAS DE ONIL. SAU (hereafter FAMOSA), with registered address at Pl. las Atalayas, C/ del Franco s/n, 03114 Alicante. The interested person is informed that their personal data is handled by FAMOSA in order to deal with their request, complaint or claim, deal with it accordingly and allow the interested person to follow the status of this claim, its processing and its closure. The information will be stored for these purposes throughout the duration of the enquiry and, thereafter, for the amount of time stipulated by applicable law until the limit on responsibilities relating to the enquiry transpires. FAMOSA will use their personal identification information and contact details, as well as any other data strictly necessary, in order to handle the enquiry. All information requested is obligatory, except for that which expressly states the contrary, thus meaning that refusal to provide such data will mean that the enquiry cannot be dealt with. If the interested person provides third party data, he or she must prove they have the third person’s consent and they promise to inform the third party about the contents of this clause. FAMOSA handles data in order to deal with complaints, requests or claims in accordance with the contractual agreement deriving from the commercial relationship between FAMOSA and the interested person. However, if data is handled by FAMOSA to deal with a request for information or with a claim that does not fall under a commercial relationship with the interested person, this treatment is based upon consent having been given, which can be revoked at any time, although this may mean that the enquiry is not dealt with. Nevertheless, if consent is revoked, this will not affect the lawfulness of the data handling carried out beforehand. The interested person’s data can be shared with competent Public Administration bodies in those cases which are contemplated in law, and, if where appropriate, with Courts and Tribunals. The interested person has the right to:
The user can exercise whatsoever of these rights by any of the following channels:
Without prejudice to the above mentioned, users have the right to make a claim before the Spanish Data Protection Agency if they consider that FAMOSA has breached those rights that are established in applicable law concerning data protection.
by pressing "Send", you consent to your personal data being handled in accordance with the information provided above and in the Privacy Policy
Reason for the request* : ---1.2-Information request1.3-Complaints1.4-Suggestions1.5-Thanks
Your name*:
Your surname*:
Your email*:
Your phone*:
Your country*: AfganistánAkrotiriAlbaniaAlemaniaAndorraAngolaAnguilaAntártidaAntigua y BarbudaAntillas NeerlandesasArabia SaudíArctic OceanArgeliaArgentinaArmeniaArubaAshmore andCartier IslandsAtlantic OceanAustraliaAustriaAzerbaiyánBahamasBahráinBangladeshBarbadosBélgicaBeliceBenínBermudasBielorrusiaBirmania MyanmarBoliviaBosnia y HercegovinaBotsuanaBrasilBrunéiBulgariaBurkina FasoBurundiButánCabo VerdeCamboyaCamerúnCanadáChadChileChinaChipreClipperton IslandColombiaComorasCongoCoral Sea IslandsCorea del NorteCorea del SurCosta de MarfilCosta RicaCroaciaCubaDhekeliaDinamarcaDominicaEcuadorEgiptoEl SalvadorEl VaticanoEmiratos Árabes UnidosEritreaEslovaquiaEsloveniaEspañaEstados UnidosEstoniaEtiopíaFilipinasFinlandiaFiyiFranciaGabónGambiaGaza StripGeorgiaGhanaGibraltarGranadaGreciaGroenlandiaGuamGuatemalaGuernseyGuineaGuinea EcuatorialGuinea-BissauGuyanaHaitíHondurasHong KongHungríaIndiaIndian OceanIndonesiaIránIraqIrlandaIsla BouvetIsla ChristmasIsla NorfolkIslandiaIslas CaimánIslas CocosIslas CookIslas FeroeIslas Georgia del Sur y Sandwich del SurIslas Heard y McDonaldIslas MalvinasIslas Marianas del NorteIslasMarshallIslas PitcairnIslas SalomónIslas Turcas y CaicosIslas Vírgenes AmericanasIslas Vírgenes BritánicasIsraelItaliaJamaicaJan MayenJapónJerseyJordaniaKazajistánKeniaKirguizistánKiribatiKuwaitLaosLesotoLetoniaLíbanoLiberiaLibiaLiechtensteinLituaniaLuxemburgoMacaoMacedoniaMadagascarMalasiaMalauiMaldivasMalíMaltaMan, Isle ofMarruecosMauricioMauritaniaMayotteMéxicoMicronesiaMoldaviaMónacoMongoliaMontserratMozambiqueNamibiaNauruNavassa IslandNepalNicaraguaNígerNigeriaNiueNoruegaNueva CaledoniaNueva ZelandaOmánPacific OceanPaíses BajosPakistánPalaosPanamáPapúa-Nueva GuineaParacel IslandsParaguayPerúPolinesia FrancesaPoloniaPortugalPuerto RicoQatarReino UnidoRepública CentroafricanaRepública ChecaRepública Democrática del CongoRepública DominicanaRuandaRumaniaRusiaSáhara OccidentalSamoaSamoa AmericanaSan Cristóbal y NievesSan MarinoSan Pedro y MiquelónSan Vicente y las GranadinasSanta HelenaSanta LucíaSanto Tomé y PríncipeSenegalSeychellesSierra LeonaSingapurSiriaSomaliaSouthern OceanSpratly IslandsSri LankaSuazilandiaSudáfricaSudánSueciaSuizaSurinamSvalbard y Jan MayenTailandiaTaiwánTanzaniaTayikistánTerritorioBritánicodel Océano IndicoTerritorios Australes FrancesesTimor OrientalTogoTokelauTongaTrinidad y TobagoTúnezTurkmenistánTurquíaTuvaluUcraniaUgandaUnión EuropeaUruguayUzbekistánVanuatuVenezuelaVietnamWake IslandWallis y FutunaWest BankWorldYemenYibutiZambiaZimbabue
State*
Postal Code*
Do you keep the proof of purchase? SíNo
Attach a copy of your receipt here and /or photos of your product
Your comment*:
In accordance with current legislation and with the Privacy Policy outlined on www.famosa.es those persons making enquiries are informed that any data they have provided will be handled by FABRICAS AGRUPADAS DE MUÑECAS DE ONIL. SAU (hereafter FAMOSA), with registered address at Pl. las Atalayas, C/ del Franco s/n, 03114 Alicante.
The interested person is informed that their personal data is handled by FAMOSA for the following purposes: (i) to deal with their request, complaint or claim accordingly and allow the interested person to follow the status of this claim, its processing and its closure and (ii) also to carry out customer satisfaction survey to evaluate the quality of the consumer service provided by FAMOSA. The information will be stored for these purposes throughout the duration of the enquiry and, thereafter, for the amount of time stipulated by applicable law until the limit on responsibilities relating to the enquiry transpires.
All information requested is obligatory, except for that which expressly states the contrary, thus meaning that refusal to provide such data will mean that the enquiry cannot be dealt with.
If the interested person provides third party data, he or she must prove they have the third person’s consent and they promise to inform the third party about the contents of this clause.
FAMOSA handles data in order to deal with complaints, requests or claims in accordance with the contractual agreement deriving from the commercial relationship between FAMOSA and the interested person.
However, if data is handled by FAMOSA to deal with a request for information or to deal with a claim that does not fall under a commercial relationship with the interested person, as well as those used to carry out customer satisfaction surveys, this treatment is based upon consent having been given, which can be revoked at any time, although this may mean that the enquiry is not dealt with. Nevertheless, if consent is revoked, this will not affect the lawfulness of the data handling carried out beforehand.
The interested person’s data can be shared with competent Public Administration bodies in those cases which are contemplated in law, and, if where appropriate, with Courts and Tribunals.
The interested person has the right to:
España – Alicante
+34 900 200 488